Customer Relations Representative - State Farm Agent Team Member

Lachanceagency; City of Albany (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Salary plus commission

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Erik Lachance - State Farm Agent is hiring a Customer Relations Representative in Delmar, NY. You will deliver exceptional client experiences, coordinate with team members, and support community needs while driving agency growth.

The role emphasizes customer focus, problem-solving, and the potential for internal advancement within a supportive team.

Qualifications

• Excellent communication and listening skills with a customer-first mindset.
• Experience in customer service environments is preferred.
• Comfort with discussing financial services concepts with clients.
• Ability to stay calm and effective in demanding situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

High-stress handling

Financial services background

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Delmar - NY

Replies within 24 hours

• Salary PLUS Commission
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency is celebrating 10 years of success, and we’re proud to have built a strong, experienced team of 10 licensed insurance professionals who are passionate about protecting what matters most to our customers. We foster a supportive and collaborative work environment where team members can grow professionally while making a real impact in the community.

Beyond our day-to-day work, we believe in giving back, supporting causes like Out of the Pits, the American Cancer Society, the American Diabetes Association, the Mohawk Hudson Humane Society, Waldron's Walkers, and Stand Up and Play. We offer health, life, and disability benefits and a culture that values teamwork, excellence, and service.

If you’re looking for a workplace that feels like family, challenges you to be your best, and gives you the opportunity to make a difference, we’d love to meet you!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Erik Lachance - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Financial service background preferred.

Compensation $45,000.00 - $65,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none