Customer Relations Representative - State Farm Agent Team Member

Andrewcambria; Town of Cicero (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Signing bonus

Vision insurance

Dental insurance

Flexible schedule

Training & development

Job summary

A local insurance agency in Cicero, NY is seeking a Customer Relations Representative - State Farm Agent Team Member. In this full-time role, you will manage customer inquiries, update records, and drive customer retention strategies. The ideal candidate has strong communication skills and experience in customer service. Compensation ranges from $55,000 to $75,000 annually. This position offers competitive benefits, including health insurance and opportunities for advancement.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem‑solving skills

Experience in customer service preferred

Ability to handle high‑stress situations calmly

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Cicero, NY

Responsive recruiter replies within 24 hours

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Vision insurance
• Dental insurance
• Competitive salary
• Flexible schedule
• Training & development

About Our Agency

Our agency is best described as a friendly, laid‑back place where teamwork and a strong work ethic go hand in hand. We believe in creating an environment where people enjoy coming to work each day while still staying focused on delivering results for our customers. Our team is made up of nine dedicated professionals who support one another, celebrate wins together, and strive to continuously improve. We take pride in offering competitive benefits, including health, dental, and vision coverage, along with a 401k plan to help you plan for the future. If you’re looking for a workplace where collaboration, balance, and growth come together, this could be the perfect opportunity for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Andrew Cambria - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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