Customer Service Representative - State Farm Agent Team Member

Rick Weissenhofer - State Farm Agent; Oswego Township (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Rick Weissenhofer - State Farm Agent is seeking a Customer Service Representative to join a growing team focused on delivering exceptional insurance service. The role emphasizes accurate record-keeping, community engagement, and helping customers with policy needs.

You’ll work with a small team to resolve inquiries, update policies, and coordinate with colleagues to support community members. Strong communication and a customer-first mindset are essential for internal growth and service

Qualifications

• Communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication

Multitasking

Customer service

Job description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a team of three. State Farm has always been a big part of my life - my dad is a State Farm agent, I interned with State Farm Corporate, and later worked for another agent before opening my own agency. I attended Western Michigan University, played hockey, and still enjoy following the sport. Outside of work, I spend as much time as possible with my family and kids.

Our agency is built on creating lasting relationships with our customers and making a positive impact in the community through the work we do every day.

For our team, we offer PTO, sick time, paid holidays, vacation time, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team both inside and outside the office.

Our culture is energetic, positive, and encouraging. I'm looking for someone who is dependable, persistent, and willing to go above and beyond for our customers and teammates. If you're motivated to grow and enjoy working with people, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Rick Weissenhofer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.