Customer Service Representative - State Farm Agent Team Member

Tony Lee - State Farm Agent; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Tony Lee State Farm Agency is hiring a Customer Service Representative to deliver exceptional service to individuals, families, and businesses in the Plant City community. You will assist with policy information, updates, and coordinating with the agency team to meet client needs.

We offer performance-based bonuses, competitive salary, paid time off, and opportunities for advancement in a supportive, growth-oriented environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Spanish-speaking candidates highly preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience preferred.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

At the Tony Lee State Farm Agency, we are committed to providing exceptional service and helping individuals, families, and businesses protect what matters most. With more than 32 years of insurance experience, Tony brings extensive knowledge, professional expertise, and a passion for serving the Plant City community.

Our agency values integrity, teamwork, and building lasting relationships with our customers. We strive to create a positive, supportive work environment where team members can grow professionally while making a meaningful impact every day.

If you’re looking to join an experienced, customer-focused team that values service, community, and continuous growth, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tony Lee - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Spanish-speaking candidates highly preferred