Customer Service Representative - State Farm Agent Team Member

Andrew Stark - State Farm Agent; Town of Brookfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Paid by Agency

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Andrew Stark - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, assist with policy changes, and coordinate with the team to support the growth of a local insurance agency. The role emphasizes attention to detail, customer focus, and community-oriented service.

Join a four-person team with opportunities for internal growth, a friendly office culture, and development through training.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Job description

Benefits:

• License Paid by Agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Since joining State Farm in 2014 and opening his own agency in 2020, Andrew has built a tight-knit team of four who share a commitment to service and team camaraderie. With a background from UW Madison and valuable experience working under a State Farm agent, Andrew understands the ins and outs of running a successful business and is dedicated to providing his team members with similar growth opportunities.

Our office enjoys a lively, team-oriented culture with weekly in-office happy hours and regular team lunches to strengthen our connection. If you're seeking an agency where learning, teamwork, and personal development are at the forefront, we'd love to have you join us!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Andrew Stark - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.