Customer Relations Representative - State Farm Agent Team Member

Andrew Baudino - State Farm Agent; Brentwood (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Andrew Baudino - State Farm Agent in Brentwood, TN seeks a Customer Relations Representative to deliver exceptional service and support to community members. You will handle inquiries, maintain records, and contribute to retention efforts in a fast-paced agency environment.

If you are empathetic, organized, and comfortable working with teams to resolve issues, this role offers growth opportunities, hands-on training, and a path toward a rewarding career in insurance and financial services.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is built around a young, tight‑knit team that feels more like family. We believe in working hard together while also enjoying outside‑of‑the‑office team‑building events that keep us connected. As a top 5 financial services agency and top 10 overall production agency in our territory, we’re proud of our consistent track record of success. Our agent is deeply committed to mentorship, providing guidance that helps team members grow in their careers—many have gone on to open their own successful agencies. With quarterly promotions, high annual bonus potential, access to external leadership and development training, and an in‑house business and development coach, we provide the tools and support needed to thrive. You’ll also benefit from proven sales and customer service processes paired with hands‑on training. If you’re looking for a place where you can learn, grow, and achieve your career goals in a supportive, winning environment, this could be the right fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Andrew Baudino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.