Customer Service Representative - State Farm Agent Team Member

Andrew Locke; Tennessee; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly + Commission

Great work environment

Bonus based on performance

Training & development

Job summary

Andrew Locke - State Farm Agent in Tennessee is looking for a Customer Service Representative to enhance customer experiences while managing policy inquiries. This hybrid role involves making outbound calls, providing insurance information, and supporting new policy sales. Ideal candidates will possess strong communication skills, be coachable, and willing to obtain Property & Casualty Insurance licensing. The position offers a supportive work environment with opportunities for growth and performance-based bonuses.

Qualifications

• Exceptional communication skills to interact with clients effectively.
• Detail-oriented approach to managing customer inquiries.
• Previous experience in customer service roles is preferred.

Responsibilities

• Make outbound calls daily to clients.
• Provide information about insurance products and services.
• Assist customers with policy changes and billing questions.
• Handle customer inquiries and provide timely responses.
• Support new policy sales successfully.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Coachability

Motivation

Education

Property & Casualty Insurance licensing

Job description

Benefits

• Hourly + Commission
• Great work environment
• Bonus based on performance
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Andrew Locke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. This is a hybrid sales + service role. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customer by proactively marketing relevant products and services. Grow your career as you improve your community. As an attentive sociable, and sales-minded professional, we are eager to have you on our team.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Make outbound calls daily.
• Provide information about insurance products and services.
• Assist customers with policy changes and billing questions.
• Handle customer inquiries and provide timely responses.
• Support new policy sales.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Coachable and motivated.
• Required to get Property & Casualty Insurance licensing