Customer Service Representative - State Farm Agent Team Member

Caley Baillio - State Farm Agent; Tomball (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonus based on performance

Licensing paid by agency

Training & development

Opportunity for advancement

Job summary

Caley Baillio - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing insurance business in Tomball, TX. You will handle inquiries, coordinate with the agent team, and help community members with their needs.

The role emphasizes service excellence, attention to detail, and a collaborative, high-performing culture. If you are motivated, community-minded, and eager to advance, this agency welcomes your application.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Customer service experience

Job description

Benefits:

• Life insurance
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of nine. My State Farm journey began as a team member, where I worked my way toward agency ownership. State Farm has also always been part of my family - my mom was a State Farm agent as well. Outside of work, I’m a former Division I volleyball athlete and have been married for 19 years with two daughters. My athletic background has played a big role in the competitive, team-oriented approach I bring to the agency.

Giving back is at the heart of what we do. I founded Impact 249, a nonprofit focused on serving our local community, and our team stays involved throughout the year. From Mother’s Day and Father’s Day events to our Back-to-School Bash, Trunk or Treat, Thanksgiving pie giveaways, and Photos with Santa, we love creating opportunities to connect with and give back to the families around us.

Our agency offers health, dental, vision, and life insurance, a 401(k), and paid time off. We also believe in making strong performance fun and rewarding, with additional time-off incentives, office promotions, and the opportunity to qualify for a team trip.

Our culture is high-performing, community-minded, and grounded in a simple mantra: Choose kindness. I’m looking for high achievers with a strong work ethic who are ready to elevate their professional careers. We want people who are willing to work hard, strive for more, and genuinely care about making a difference. If you’re ambitious, enjoy giving back, and want to grow alongside a team that values both achievement and kindness, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Caley Baillio - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.