Customer Service Representative - State Farm Agent Team Member

State Farm; Frisco (TX); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health insurance

License reimbursement

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Competitive salary

Opportunity for advancement

Job summary

Kay Patel - State Farm Agent is seeking a friendly Customer Service Representative to join a vibrant agency team in Frisco, TX. You will deliver exceptional service, help customers with inquiries, and coordinate with colleagues to support community members.

The role emphasizes careful record-keeping, responsiveness, and a positive, coachable attitude within a collaborative, upbeat office environment that values work-life balance and growth opportunities.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitask

Previous customer service experience

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency

I opened my agency in 2005 and currently lead a team of seven. Before joining State Farm, I worked in the mutual funds industry before being recruited to become an agent. I attended college in California and enjoy traveling, hiking, cooking, and finding the balance between working hard and having fun.

Giving back to the community is important to me. Our agency supports local women's organizations and enjoys participating in community events throughout the year.

Our agency offers health benefits, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in creating a supportive environment where our team can grow and succeed.

Our culture is upbeat, collaborative, and fun. We work in a brand-new open-concept office where music is always playing, everyone pitches in, and we enjoy celebrating successes together. I'm looking for someone who is a self-starter, coachable, positive, and enjoys working as part of a team. If you bring a can-do attitude and a great personality, you'll fit right in.

Role description

As a Customer Service Representative with Kay Patel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.