Customer Service Representative - State Farm Agent Team Member

Kersha Parker - State Farm Agent; Toccoa (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

401(k)

Bonus based on performance

Paid time off

Training & development

401(k)

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Kersha Parker - State Farm Agent in Georgia is seeking a Customer Service Representative to deliver exceptional service and support for our insurance clients. You will help customers, answer questions, and coordinate with team members to ensure seamless service.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks while contributing to a collaborative agency culture.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a team of six. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation for serving our customers and leading my own agency. I'm a proud lifelong resident of Toccoa, a wife and mother of two, and enjoy staying involved in my children's activities, reading, and spending time with my family.

Serving our community is at the heart of what we do. I'm passionate about supporting those around me and building lasting relationships with the individuals and families we have the privilege of serving.

Our agency offers health benefits, a 401(k), licensing reimbursement, professional and personal development opportunities, and a strong commitment to work-life balance. We believe in helping our team grow both professionally and personally.

Our culture is supportive, collaborative, and built on communication, teamwork, and having fun together. I'm looking for someone who is coachable, eager to learn, ready to jump in wherever needed, and excited to grow alongside our team. If you're looking for a positive environment where your career can thrive, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Kersha Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.