Account Representative - State Farm Agent Team Member

Kersha Parker - State Farm Agent; Toccoa (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kersha Parker - State Farm Agent is seeking an Account Representative to support daily operations and customer success in the Toccoa area. You will build relationships, identify needs, and promote State Farm products and services to meet those needs.

The role emphasizes proactive customer service, timely follow-ups, and teamwork to grow the agency. A positive, coachable mindset and a willingness to learn are valued for career development within the team.

Qualifications

• Experience in sales or telemarketing is preferred.
• Experience in managing customer relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Strong written, verbal, and listening communication skills.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for product availability, coverages, changes, and billing.
• Promote long-lasting customer relations and satisfaction.

Skills

Sales experience

Customer relations

Communication skills

Customer service

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a team of six. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation for serving our customers and leading my own agency. I'm a proud lifelong resident of Toccoa, a wife and mother of two, and enjoy staying involved in my children's activities, reading, and spending time with my family.

Serving our community is at the heart of what we do. I'm passionate about supporting those around me and building lasting relationships with the individuals and families we have the privilege of serving.

Our agency offers health benefits, a 401(k), licensing reimbursement, professional and personal development opportunities, and a strong commitment to work-life balance. We believe in helping our team grow both professionally and personally.

Our culture is supportive, collaborative, and built on communication, teamwork, and having fun together. I'm looking for someone who is coachable, eager to learn, ready to jump in wherever needed, and excited to grow alongside our team. If you're looking for a positive environment where your career can thrive, we'd love to meet you.

ROLE DESCRIPTION:

As Account Representative for Kersha Parker - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.