Customer Service Representative - State Farm Agent Team Member

Doug Johnson - State Farm Agent; Hammond (LA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Life Insurance

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Doug Johnson - State Farm Agent in Hammond, LA seeks a Customer Service Representative to join a growing, family-oriented team. You will handle inquiries, update policies, and help customers navigate claims with empathy and accuracy.

This role emphasizes strong communication, multitasking, and attention to detail, with opportunities for internal advancement. State Farm benefits include competitive compensation, health and retirement plans, PTO, and a supportive training environment.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Life Insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY:

Doug has been a State Farm agent for 44 years, proudly continuing his family’s legacy since the agency first opened in 1960. As a second-generation agent, he has built a strong reputation for providing exceptional service across multiple parishes near Hammond, LA. His agency is growing rapidly, but at its core remains a close-knit, family-oriented workplace where team members are valued and supported.

We believe in taking care of our team, offering benefits such as life insurance, a 401k with matching after one year, a health insurance stipend, vacation and PTO, and accruing sick leave that can be banked up to 30 days. The agency also offers a competitive bonus program paid per pay period. If you’re looking for a rewarding career in an agency that feels like family, this is the place to be.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Doug Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.