Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Stockbridge (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Stockbridge, GA is looking for a Customer Service Representative to join their team. This role focuses on providing exceptional customer experiences while assisting clients with insurance policies and inquiries.

The ideal candidate will possess strong communication skills, attention to detail, and previous customer service experience. The position comes with competitive pay, benefits, and opportunities for internal growth.

Flexible scheduling and a supportive team environment are also part of the offer.

Qualifications

• Communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

About Our Agency

Our agency opened in 2004 and is a close‑knit team of four backed by over 36 years of experience with State Farm. Before becoming an agent, the founder worked in auto claims at the corporate level, which helped shape a strong understanding of how to best support customers.

We stay actively involved in the community, supporting youth‑focused initiatives such as back‑to‑school drives, holiday events, and career day programs. We offer PTO, health, dental, and vision insurance, disability and life insurance, a 401(k), and a strong focus on work‑life balance. Our office culture is energetic, fun, and team‑oriented.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative on the State Farm Agent Team, you will create exceptional customer experiences that reinforce the growth of our agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$40,000.00 – $55,000.00 per year

Services We Offer

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

My Team’s Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Stockbridge, GA And Help Customers With Their Insurance And Financial Services Needs.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.