Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Hephzibah (GA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Hephzibah, GA is seeking a Customer Service Representative to generate exceptional customer experiences and support policy management. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates are detail-oriented and possess strong communication skills. The agency offers a competitive salary and benefits including a Simple IRA and training programs to support long-term growth.

Qualifications

• Prior experience in customer service is preferred.
• Strong communication skills to interact effectively with customers.
• Ability to handle several tasks simultaneously.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

About Our Agency

I opened my agency in July 2001 after spending 10 years as a State Farm Auto Claims Manager, bringing strong technical experience and a people-first leadership style into agency ownership. Today, our team includes six members, many of whom have been with the office for 20+ years, creating a stable, experienced, and supportive environment. I’m a graduate of the University of Georgia, married with two daughters, and actively involved in the community through multiple boards, including the Fort Gordon Alliance Community Board. Our office is located just three miles from Fort Gordon, and we proudly operate as a military-supportive agency with many team members who share that background. For our team, we offer a strong benefits package that includes a Simple IRA, health benefits, two weeks of vacation to start, casual Fridays, team-building events, and structured training programs to support long-term success. Our culture is relationship-driven and built on loyalty, trust, and stability. Over the life of the agency, we’ve had only 16 total employees, which reflects the long-term careers people build here. We’re looking for someone who wants more than just a job—someone seeking a place to grow, contribute, and potentially retire. If you value stability, strong leadership, and a team that truly invests in one another, this could be the right fit for you.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Eddie Bussey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $35,000.00 - $40,000.00 per year

Services We Offer

We are located in Hephzibah, GA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.