Customer Service Representative - State Farm Agent Team Member

Cody Willis - State Farm Agent; Springfield (OR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Cody Willis in Oregon seeks a Customer Service Representative to deliver exceptional support to clients and prospective policyholders. You will handle inquiries, maintain records, and coordinate with the agent team to ensure accurate, timely service.

Join a growing agency that values flexibility, training, and advancement. This on-site role offers a friendly, supportive environment with opportunities to build a career in insurance and financial services.

Qualifications

• Customer-focused with a service mindset.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I launched my agency in 2024 and currently lead a growing team of two. Before becoming a State Farm agent, I spent 20 years in retail business management, building my career around serving others and leading teams. I studied Business Management at Lane Community College and am married with four children. Outside of work, my family enjoys board games, bike rides, camping, and spending time outdoors.

Giving back to the community is a priority for our agency. We proudly support Waypoint Community Church and local girls' club basketball programs, and we enjoy being involved in organizations that make a positive impact on local families.

Our agency offers a wellness benefit that includes a gym membership, a cell phone stipend, a Simple IRA, licensing reimbursement, work-life balance, and a bonus for becoming fully licensed within your first 60 days. We believe in investing in both the personal and professional well-being of our team.

Our culture is energetic, supportive, and growth-oriented. I'm looking for someone who is self-motivated, eager to learn, and excited about advancing their career. If you're driven, hardworking, and ready to grow with a new agency, we'd love to meet you.

Role Description:

As a Customer Service Representative with Cody Willis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.