Customer Service Representative - State Farm Agent Team Member

Cody Alexander - State Farm Agent; Knoxville (TN); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Cody Alexander - State Farm Agent in Knoxville seeks a Customer Service Representative to deliver exceptional customer experiences, answer inquiries, and support policy changes. You will coordinate with team members, process claims, and maintain accurate records while helping community members understand their options.

This role offers hands-on training, room to grow within the agency, and a supportive, goal-driven culture that rewards performance and dedication to client service.

Qualifications

• Clear communication and strong people skills.
• Attention to detail with the ability to multitask.
• Prior customer service experience is preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Description du poste

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 after years of owning an independent agency, bringing with me a deep understanding of what it takes to build strong customer relationships and a high-performing team. Today, our office includes two team members who share that same drive for growth.

I graduated from the University of Central Florida and have been married since 2015; my wife and I have two girls and a boy, and when I'm not working, I love anything involving sports. Community involvement is very important to us, and this year we partnered with Tennessee Kids Belong to host a toy drive that directly supported local children in need.

Our office culture is built around ambition and positivity—we want team members who have big goals, who are motivated to earn great money, and who want to be part of something bigger than themselves. We offer PTO, bonuses, and unique incentives like leaving early on Fridays when weekly goals are met or earning a team trip for hitting annual goals.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cody Alexander - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.