Customer Service Representative - State Farm Agent Team Member

Jake Christensen - State Farm Agent; Boulder (CO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jake Christensen - State Farm Agent in Boulder, CO is seeking a Customer Service Representative to deliver exceptional service to community members and help grow a thriving insurance office. You will resolve inquiries, maintain accurate records, and coordinate with the agent team to meet client needs.

We offer a collaborative, team-oriented environment with a flexible schedule, performance-based opportunities, training and development, paid time off, and benefits such as Simple IRA and licensing

Qualifications

• Excellent customer service is essential.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Experience in CS

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in November 2025 and currently lead a growing team of three. Before becoming a State Farm agent, I worked as a State Farm team member, giving me firsthand experience in the business and a passion for helping others grow. I'm a Finance graduate from the University of Colorado Boulder and a Colorado native who enjoys sports, camping, the outdoors, and spending time at Red Rocks.

Our agency offers paid time off, paid holidays, your birthday off, a Simple IRA, licensing reimbursement, an Employee Assistance Program through Thrive, team outings, and professional development opportunities. We also offer performance-based promotions and are excited to create opportunities for advancement as our agency grows.

Our culture is collaborative, supportive, and built around an open-door approach. I'm looking for someone who communicates well, takes initiative, enjoys being part of a team, and is excited to grow alongside a newer agency. If you're looking for a positive environment where you can make an impact and build your career, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Jake Christensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.