Customer Relations Representative - State Farm Agent Team Member

Mickey Parker - State Farm Agent; City of Johnstown (NY); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Zusammenfassung

Mickey Parker - State Farm Agent is seeking a Customer Relations Representative to join their team in Johnstown, NY. This role involves generating exceptional customer experiences, managing inquiries, and coordinating with team members to enhance customer satisfaction.

The ideal candidate will possess strong communication skills and a customer service background, along with the ability to handle stressful situations calmly. Bilingual Spanish is highly preferred. The position offers competitive pay and opportunities for internal growth.

Qualifikationen

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.

Aufgaben

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Kenntnisse

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Jobbeschreibung

Benefits

• Competitive pay
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

We're looking for motivated, opportunity-driven individuals who want to grow their skills, income and career.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Mickey Parker – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish highly preferred.