Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Shelton (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Shelton, Washington, is looking for a Customer Service Representative to enhance customer experiences within their agency. Candidates should possess strong communication skills and attention to detail, assisting with inquiries, policy updates, and claims processing. This role also offers the potential for internal growth and advancement, supporting a results-driven team committed to community impact and customer satisfaction.

Qualifications

• Excellent communication skills are necessary for interacting with customers effectively.
• Ability to handle multiple tasks simultaneously while ensuring attention to detail.
• Preferred experience in a customer service-related role.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

About Our Agency

Our agency opened in 2010 and has grown into a high‑performing team of 19 across two offices. We’ve built a strong reputation by focusing on both results and relationships, creating an environment where team members can thrive and grow.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Melanie Bakala - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$42,000.00 - $52,000.00 per year

Additional Information

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team is comprised of results‑oriented individuals that are serious about their development.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.