Customer Service Representative - State Farm Agent Team Member

Dextersmithsf; Sheboygan (WI); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

4 Day Work Week

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Gym membership

Job summary

Dexter Smith - State Farm Agent is seeking a Customer Service Representative to join our team in Sheboygan Falls, WI. You will handle customer inquiries, provide policy information, assist with changes, and process claims to ensure a smooth experience for our clients.

This full-time role emphasizes community involvement and growth, with a 4-day work week, health benefits, a 401(k) plan, PTO, and opportunities for advancement within a supportive agency environment.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking abilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Sheboygan Falls - WI

Replies within 24 hours

• 4 Day Work Week
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ABOUT OUR AGENCY Our agency opened in June 2020 and has grown into a team of nine, including the agent. Before becoming an agency owner, he worked in a State Farm office and was driven by the goal of building a business, leading a strong team, and creating meaningful earning opportunities. We stay actively involved in the community through local events, car shows, partnerships with Big Brothers Big Sisters, and sponsoring youth sports. For our team, we offer a unique 4-day work week, a gym membership, 401(k), health benefits, and a strong emphasis on work-life balance. Our office culture is energetic, goal-oriented, and growth-focused. We’re looking for someone who is motivated, driven, and excited to be part of a team that works hard, earns well, and stays connected to the community. ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Dexter Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $15.00 - $20.00 per hour