Customer Service Representative - State Farm Agent Team Member

Arth Bhatiya - State Farm Agent; Schaumburg (IL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Tuition assistance

Training & development

Free food & snacks

Advancement opportunities

Job summary

Arth Bhatiya State Farm Agency in Schaumburg, IL seeks a Customer Service Representative to deliver exceptional service, assist with policy changes, and support daily agency operations. You will handle inquiries via phone, email, and in person while maintaining accurate records and ensuring customer satisfaction.

The role emphasizes organized, detail-oriented, proactive individuals who enjoy helping people and building lasting client relationships.

Qualifications

• P&C license required.
• Willingness to obtain Life & Health license.
• Previous insurance customer service or account management experience preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Provide prompt, accurate, and professional assistance by phone, email, and in person.
• Assist with policy changes, renewals, billing inquiries, coverage questions, and account servicing.
• Build lasting customer relationships that support satisfaction, loyalty, and retention.
• Conduct needs-based policy reviews and recommend appropriate insurance solutions.
• Assist with claims inquiries and guide customers through appropriate processes.
• Follow up on outstanding requests, renewals, and service needs.
• Identify coverage gaps and cross-selling opportunities to better serve customers.
• Resolve customer concerns efficiently and ensure timely follow-through.
• Maintain accurate customer records and documentation.

Skills

Communication skills

Listening skills

Interpersonal skills

Bilingual (bonus)

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

ABOUT OUR AGENCY

At Arth Bhatiya State Farm Agency, we are committed to delivering exceptional customer experiences, building lasting relationships, and helping individuals and families protect what matters most.

Our agency is led by Arth Bhatiya, a financial services professional with over nine years of experience in insurance, investments, and client advisory. Having started his State Farm journey as an agency team member before becoming an agency owner, Arth brings firsthand experience, industry knowledge, and a strong understanding of what it takes to succeed in this business.

We foster a positive, collaborative, and results-driven environment where teamwork, accountability, and professional growth are valued. We are seeking a dependable, personable, and customer-focused professional to join our team and contribute to our agency's continued success.

ROLE DESCRIPTION

As a Customer Service Representative – State Farm Agent Team Member, you will play a key role in delivering exceptional service, strengthening customer relationships, and supporting daily agency operations.

You will assist customers with policy inquiries, coverage questions, billing concerns, and service requests while ensuring every interaction is handled with professionalism, accuracy, and care.

This position is ideal for someone who is organized, detail-oriented, proactive, and genuinely enjoys helping people. We value individuals who take ownership of customer needs, communicate effectively, and consistently deliver reliable service.

RESPONSIBILITIES

• Provide prompt, accurate, and professional assistance by phone, email, and in person.
• Assist with policy changes, renewals, billing inquiries, coverage questions, and account servicing.
• Build lasting customer relationships that support satisfaction, loyalty, and retention.
• Conduct needs-based policy reviews and recommend appropriate insurance solutions.
• Assist with claims inquiries and guide customers through appropriate processes.
• Proactively follow up on outstanding requests, renewals, and service needs.
• Identify coverage gaps and cross-selling opportunities to better serve customers.
• Resolve customer concerns efficiently and ensure timely follow-through.
• Maintain accurate customer records and documentation.
• Collaborate with team members to achieve agency goals and deliver an excellent customer experience.

QUALIFICATIONS

• Property & Casualty (P&C) insurance license required.
• Willingness to obtain a Life & Health insurance license.
• Previous insurance customer service or account management experience preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Dependable, patient, and committed to exceptional customer service.
• Proactive problem-solving skills and ability to handle concerns professionally.
• Comfortable discussing insurance products and identifying additional customer needs.
• Self-motivated, accountable, and committed to continuous improvement.
• Ability to work independently and collaboratively.
• Bilingual candidates are a plus.

BENEFITS & OPPORTUNITIES

• Competitive compensation with performance-based earning opportunities.
• Licensing and tuition reimbursement for continued education and professional development.
• Ongoing training, coaching, and professional development.
• Opportunities for career growth and advancement.
• Supportive, professional, and team-oriented work environment.
• Recognition for individual contributions and achievements.

JOIN OUR TEAM

If you are a dedicated, licensed insurance professional who takes pride in helping customers, building lasting relationships, and delivering exceptional service, we encourage you to apply.

Take the next step in your career with Arth Bhatiya State Farm Agency. We look forward to meeting you!