Customer Service Representative - State Farm Agent Team Member

John Grimes - State Farm Agent; Rocky Mount (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Signing bonus

Health insurance

Paid time off

Training & development

Bonus based on performance

Job summary

John Grimes - State Farm Agent in Rocky Mount, NC is seeking a Customer Service Representative to help local households adjust insurance plans, file claims, and obtain quotes. You will personalize recommendations, answer questions, and ensure a remarkable service experience.

No insurance background is required; we provide training, a friendly team, competitive pay, 401(k) matching, health insurance, paid time off, signing bonus, and growth potential.

Qualifications

• Excellent written and verbal communication, plus active listening.
• Customer-service focused with ability to tailor solutions.
• Comfortable using technology and software.
• Pro-active problem solver and team player.
• Willing to study for and pass a State Insurance Exam.
• No prior insurance background required; training provided.

Responsibilities

• Greet customers warmly and make them feel welcome.
• Assist State Farm customers with requests and inquiries.
• Provide advice and tailored recommendations.
• Collaborate with team to maintain excellent service.

Skills

Communication skills

Customer service

Tech-savviness

Teamwork

Problem solving

Detail oriented

Education

State Insurance Exam prep

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Signing bonus
• Training & development

Position Overview

Over the last 16 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!

THIS IS NOT A SALES OR COMMISSION BASED POSITION

Typical day

In the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; providing a quote for a new vehicle they are considering purchasing; recommending options to cover unmet needs; taking the confusion out of a complex bill and simplifying it so the customer understands their pricing.

Is this position right for me?

If you are someone who enjoys helping others, thrives in a fast-paced environment, and truly enjoys being a part of a winning Team, this opportunity may be for you! No insurance background is required as we are willing to train the right candidate. A positive outlook, a can-do attitude, and a willingness to go the extra mile for our loyal State Farm customers are our highest priorities! We are only looking for exceptional people who are excited and ready to put in the work to learn a new profession from the ground-up. In exchange for your commitment to our Team we will provide you with competitive pay, unrivaled support, and the best work/life balance and office environment that you could ask for. This would be a fantastic opportunity for an established insurance professional, as well as someone looking to begin a new long-term career.

Responsibilities

• Greet our customers with a warm smile and make them feel welcome and appreciated
• Assist our current State Farm customers with basic to complex requests
• Provide advice and recommendations tailored to individual needs
• Work as a Team player to provide our customers the exemplary service we are known for

As an Agent Team Member, you will receive

• Salary - flexible based on candidate background and experience
• 401K
• Health Insurance
• Growth potential/opportunity for advancement within our agency

Requirements

• Excellent communication skills - written, verbal and listening
• Extremely comfortable with technology
• Capable of studying for and passing a State Insurance Exam
• People-oriented
• Detail oriented
• Pro-active problem solver
• Ability to work in a team environment and get along with others

Preferred Background

• No insurance background required - we will educate and train the right candidate
• We will only consider candidates who have prior office experience (Insurance, Banking, Healthcare Admin, or Retail) or those who are recent college graduates
• Salaries will be based on the strength of the applicant and the relevancy of their experience