Customer Service Representative - State Farm Agent Team Member

Hemantjiwnani; Jersey City (NJ); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Descrizione del lavoro

Hemant Jiwnani - State Farm Agent in Jersey City, NJ is seeking a Customer Service Representative to join a small team and deliver exceptional service to community members. You will handle inquiries, explain policy options, and coordinate with other team members to ensure smooth policy changes and claims processing.

Ideal candidates have strong communication, attention to detail, and a willingness to grow with an established local agency offering paid time off, bonuses, and ongoing training.

Competenze

• Strong communication and interpersonal abilities.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Mansioni

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conoscenze

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Descrizione del lavoro

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Our agency has proudly served our community since 2007, fostering a welcoming and growth-focused workplace. With a small but mighty team of three full-time team members and one part-time team member, we emphasize collaboration, professional development, and a laid-back, friendly atmosphere.

We offer perks like paid vacation, performance bonuses, and health insurance stipends, along with hands-on training to support your success.

As a business graduate from the University of Delhi, I bring a global perspective and a passion for giving back, including supporting education and school supply donations for underserved children in India.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Hemant Jiwnani - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.