Customer Service Representative - State Farm Agent Team Member

Geoff Del Forn - State Farm Agent; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

Geoff Del Forn - State Farm Agent is seeking a Customer Service Representative to join a community-focused team. You will greet clients, answer inquiries, and help with policy information in a collaborative, client-first environment.

This role emphasizes accuracy, timely follow-up on claims, policy changes, and maintaining records. The ideal candidate is motivated, detail-oriented, and comfortable working with others to deliver exceptional service and support the agency's growth.

Qualifications

• Excellent communication and interpersonal abilities.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2020 and currently lead a team of five. Before becoming a State Farm agent, I was a Division I soccer coach. While I loved coaching and developing people, I was drawn to agency ownership because it gave me the opportunity to put down roots in a community, build lasting relationships, and help people protect what matters most.

I attended the University of South Carolina and am the proud parent of two children who keep me busy with their sports and activities. My coaching background continues to influence how I lead today, with a strong focus on teamwork, accountability, development, and celebrating success together.

Our agency offers PTO, paid holidays, licensing reimbursement, travel bonus opportunities, and a strong commitment to work-life balance. We believe that hard work should be rewarded and that team members should have the opportunity to enjoy life both inside and outside the office.

Our culture is relaxed, supportive, and team-oriented. We work hard, have fun, and genuinely enjoy celebrating each other's successes. I'm looking for someone who is self-motivated, positive, energetic, and enjoys working with others. The ideal candidate is a team player who can celebrate wins—both their own and their teammates'—while bringing a great attitude and strong work ethic every day. If you're looking for a positive environment where you can grow and make an impact, we'd love to meet you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Geoff Del Forn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.