Customer Service Representative - State Farm Agent Team Member

Derek Tsu - State Farm Agent; San Marino (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Derek Tsu - State Farm Agent in San Marino, California is looking for a Customer Service Representative to enhance customer experiences and support agency growth. The ideal candidate will handle customer inquiries, coordinate with team members, and be proactive in meeting community needs.

This role offers opportunities for internal growth and challenges those with prior customer or sales experience. Additional benefits include a flexible schedule, competitive salary, and performance-based bonuses.

Qualifications

• Previous customer service experience preferred.
• Sales experience or outbound call experience preferred.
• Competitive backgrounds (sports/etc) perform well in this role.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Derek Tsu - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Sales experience or outbound call experience preferred.
• Competitive backgrounds (sports/etc) perform well in this role.