Customer Relations Representative - State Farm Agent Team Member

Derek Tsu - State Farm Agent; San Marino (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Derek Tsu - State Farm Agent in San Marino, California, is seeking a Customer Relations Representative. In this role, you will enhance customer experiences by resolving inquiries and coordinating with the agency team.

The ideal candidate has strong customer service skills, attention to detail, and an aspiration for personal and professional growth. The position provides a competitive salary, bonus based on performance, and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Competitive backgrounds (sports/etc) perform well in this role.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Ability to handle high-stress situations calmly

Sales experience or outbound call experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Derek Tsu - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Sales experience or outbound call experience preferred.
• Competitive backgrounds (sports/etc) perform well in this role.