Customer Service Representative - State Farm Agent Team Member

Susan Rodriguez - State Farm Agent; San Luis Obispo (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement

Job summary

Susan Rodriguez, a State Farm Agent in San Luis Obispo, is seeking a Customer Service Representative to join the team. The ideal candidate will establish customer relationships and offer prompt, accurate service regarding insurance options. Excellent communication skills are vital, along with a dedication to customer service.

The position offers competitive pay ranging from $19.00 to $25.00 per hour, with opportunities for growth within the agency. Candidates must be self-motivated and detail-oriented.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within the agency

Requirements

• Excellent communication skills – written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

Compensation: $19.00 - $25.00 per hour

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
• Agent has been with State Farm since 2003.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.