Customer Service Representative - State Farm Agent Team Member

Joshin Bruguera - State Farm Agent; San Francisco (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonuses based on performance

Competitive salary

Job summary

Joshin Bruguera - State Farm Agent in San Francisco seeks a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance practice.

The role emphasizes relationship-building, attention to detail, bilingual Spanish, and teamwork; the agency offers health benefits, a 401(k), vacation and sick time, and opportunities for professional development and potential ownership.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Experience in customer service

Spanish language

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 2009 and currently lead a team of four. Before becoming a State Farm agent, I worked in luxury automotive sales, where I developed a passion for building relationships and delivering exceptional customer service. I grew up in South Florida but have called the San Francisco Bay Area home since the 1980s.

Our agency enjoys staying involved in the community by participating in neighborhood events throughout the year. We take pride in building strong relationships and maintaining the small-town feel that makes our community so special.

We offer health benefits, a 401(k), vacation and sick time, and a supportive environment where team members can grow professionally. For those with long-term career goals, this is a great place to develop the skills needed for future agency ownership.

Our culture is collaborative, customer-focused, and built around a genuine passion for helping others. I'm looking for someone who is dedicated, driven to grow, and excited about making a difference in people's lives. If your goal is to one day own your own agency, we'd love to help you get there.

ROLE DESCRIPTION:

As a Customer Service Representative with Joshin Bruguera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.