Customer Service Representative - State Farm Agent Team Member

Keiko Mcinally - State Farm Agent; Lakewood (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Licensing paid

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Keiko Mcinally - State Farm Agent in Lakewood, CA seeks a Customer Service Representative to deliver exceptional service to policyholders and community members. You will respond to inquiries, help process requests, and coordinate with other agents to ensure accurate, friendly service.

We value hard work, a positive attitude, and a willingness to learn. The role offers flexible scheduling, ongoing training, and opportunities for advancement within a supportive team.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of four. Before becoming a State Farm agent, I worked in fashion PR and later gained firsthand insurance experience working with my father, who is also a State Farm agent. I’m proud to be a third-generation State Farm agent and a graduate of Gonzaga University and Mater Dei High School.

Giving back is important to me, and I’ve been a RAD Camp volunteer since 2008. That same focus on relationships and helping others is an important part of our agency.

We offer CalSavers, flexible scheduling, training programs, weekly development meetings, bonus opportunities, and a strong commitment to work-life balance. We also love recognizing great performance through fun incentives, including our “Spin the Wheel” with gift cards and cash prizes.

Our culture is fun, competitive, and focused on growth. I’m looking for someone who is a positive, loyal self-starter with a thirst for knowledge and a desire to keep improving. If you enjoy friendly competition, want to be rewarded for your hard work, and are excited to grow with a supportive team, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Keiko Mcinally - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.