Customer Service Representative - State Farm Agent Team Member

I Martinez Ins and Fin Svc Inc; Porterville (CA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Retirement Matching

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Isaac Martinez - State Farm Agent is hiring a Customer Service Representative to join the team in Porterville, California. You will deliver exceptional customer experiences while supporting the growth of our successful insurance agency.

In this role, you will handle customer inquiries, assist with policy changes, and ensure accurate record-keeping. The ideal candidate is customer-focused and has a strong desire to help the community, with opportunities for internal growth and advancement available.

Qualifications

• Previous customer service experience preferred.
• Able to multitask effectively.
• Detail-oriented with strong communication skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Benefits:

• Hiring bonus
• Retirement Matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Isaac Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.