Customer Service Representative - State Farm Agent Team Member

Ben Zeitz - State Farm Agent; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Ben Zeitz - State Farm Agent is seeking a Customer Service Representative to join a growing, team-oriented agency. You will handle inquiries, policy information, and updates, delivering exceptional service to community members.

This role requires attention to detail, bilingual Spanish capabilities, and a willingness to grow within a supportive environment that emphasizes work-life balance and advancement opportunities.

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail with multitasking capability.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal Skills

Detail-oriented

Multitasking

Customer Service Experience

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2018 and is a growing team of six focused on building a strong, professional, and growth-oriented environment.

Before becoming a State Farm agent, I worked in corporate marketing and business development, which shaped my approach to leadership, strategy, and helping others succeed.

I’m also an avid supporter of youth sports and enjoy staying connected to the community through local activities and events.

For our team, we offer PTO, a 401(k), reimbursement for licensing costs, and a strong emphasis on work-life balance.

Our office culture is empowering and growth-focused. I believe in treating each team member like they’re running their own small business - providing guidance and support without micromanaging.

We’re looking for someone who is ambitious, hardworking, and operates with integrity, someone who wants to grow professionally and take ownership of their success.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ben Zeitz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.