Customer Service Representative - State Farm Agent Team Member

Michael Lantzy - State Farm Agent; Royal Oak (MI); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Signing bonus

Training & development

Vision insurance

Performance-based bonus

Competitive salary

Dental insurance

Job summary

Michael Lantzy State Farm Agent in Royal Oak, MI is seeking a Licensed Insurance Agent to join our customer-focused team, providing prompt service and helping families find the right coverage. You will build relationships, educate clients on options, and handle inquiries about policies, billing, and claims while working with an energetic, growth-minded group.

Must hold MI P&C and Life & Health licenses; strong communication, organizational skills; ability to multi-task and use Windows apps;

Qualifications

• Licenses in Michigan Property & Casualty and Life & Health insurance required.
• Excellent communication and customer service skills.
• Ability to multi-task and work in a team.

Responsibilities

• Provide excellent, prompt, and friendly service to existing and prospective customers.
• Build and maintain customer relationships; follow up as needed.
• Educate customers about insurance options through needs-based reviews.
• Respond to inquiries regarding coverage, policy changes, claims, billing, and more.
• Conduct insurance and financial service reviews to ensure proper coverage.

Skills

Interpersonal communication

Verbal communication

Written communication

Organizational skills

Teamwork

Computer proficiency

Self-motivated

Multitasking

Tools

Windows

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance

Licensed Insurance Agent, Customer Service Representative – State Farm Team Member

Location: Royal Oak, MI

Compensation: $46,000–$50,000 base salary + bonus & commissions (Total annual compensation: $50,000–$65,000)

About Us:

At Michael Lantzy State Farm, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a highly motivated, growth-oriented team that values a fun, energetic, and supportive work environment. Our office has been serving the community since 2011 and has earned numerous awards, including Chairman's Circle and Ambassador Travel.

Position Overview:

Are you outgoing, customer-focused, and motivated to succeed? We’re seeking a Licensed Insurance Agent to join our dynamic team. In this role, you’ll work with both existing and prospective customers, providing prompt, courteous service and helping families secure the right insurance coverage. Your dedication to exceptional service will generate referrals and help us continue to grow.

Key Responsibilities:

• Provide excellent, prompt, and friendly service to existing and prospective customers
• Build and maintain customer relationships; follow up as needed
• Educate customers about insurance options through needs-based reviews
• Respond to inquiries regarding coverage, policy changes, claims, billing, and more
• Conduct insurance and financial service reviews to ensure proper coverage

What We Offer:

• Competitive base salary with bonus and commission opportunities
• Group Medical, Dental, and Vision insurance
• Paid holidays and paid vacation
• Fast-paced, fun, and supportive team environment
• Opportunities for growth and advancement within the agency

What We’re Looking For:

• State of Michigan Property & Casualty and Life & Health insurance licenses (required)
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with computers and Windows applications
• Ability to multi-task and work effectively in a team environment
• People-oriented, positive attitude, and self-motivated

Join Our Team!

If you’re looking for a career—not just a job—and want to work with a team that supports your personal and professional growth, we want to hear from you!

Please Note:

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employment, licensing, and training requirements apply.

Company Website: www.lantzysf.com