Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Royal Oak (MI); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Michael Lantzy State Farm, located in Royal Oak, MI, is seeking a Licensed Insurance Agent to join our team. You will serve existing and prospective customers, ensuring prompt, courteous service and helping families secure the right coverage.

Our office values a fun, energetic environment and offers growth opportunities, salary with bonus/commission, and a supportive team culture in a long‑standing agency.

Qualifications

• Must have State of Michigan Property & Casualty and Life & Health licenses.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with computers and Windows applications.
• Ability to multi-task and work effectively in a team environment.
• People-oriented, positive attitude, and self-motivated.

Responsibilities

• Provide excellent, prompt, and friendly service to existing and prospective customers.
• Build and maintain customer relationships; follow up as needed.
• Educate customers about insurance options through needs-based reviews.
• Respond to inquiries regarding coverage, policy changes, claims, billing, and more.
• Conduct insurance and financial service reviews to ensure proper coverage.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Computer proficiency

Education

MI Property & Casualty license

MI Life & Health license

Tools

Windows applications

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Signing bonus


• Training & development


• Vision insurance


• Bonus based on performance


• Competitive salary


• Dental insurance

Licensed Insurance Agent, Customer Service Representative - State Farm Team Member

Location: Royal Oak, MI

Compensation: $46,000-$50,000 base salary + bonus & commissions (Total annual compensation: $50,000-$65,000)

About Us

At Michael Lantzy State Farm, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a highly motivated, growth-oriented team that values a fun, energetic, and supportive work environment. Our office has been serving the community since 2011 and has earned numerous awards, including Chairman's Circle and Ambassador Travel.

Position Overview

Are you outgoing, customer-focused, and motivated to succeed? We're seeking a Licensed Insurance Agent to join our dynamic team. In this role, you'll work with both existing and prospective customers, providing prompt, courteous service and helping families secure the right insurance coverage. Your dedication to exceptional service will generate referrals and help us continue to grow.

Key Responsibilities

• Provide excellent, prompt, and friendly service to existing and prospective customers


• Build and maintain customer relationships; follow up as needed


• Educate customers about insurance options through needs-based reviews


• Respond to inquiries regarding coverage, policy changes, claims, billing, and more


• Conduct insurance and financial service reviews to ensure proper coverage

What We Offer

• Competitive base salary with bonus and commission opportunities


• Group Medical, Dental, and Vision insurance


• Paid holidays and paid vacation


• Fast-paced, fun, and supportive team environment


• Opportunities for growth and advancement within the agency

What We’re Looking For

• State of Michigan Property & Casualty and Life & Health insurance licenses (required)


• Excellent interpersonal, verbal, and written communication skills


• Strong organizational skills and attention to detail


• Proficiency with computers and Windows applications


• Ability to multi-task and work effectively in a team environment


• People-oriented, positive attitude, and self-motivated

Please Note

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employment, licensing, and training requirements apply.

Company Website: www.lantzysf.com

Compensation: $50,000.00 - $65,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.


• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.


• Our office is located in Royal Oak.


• I have been a State Farm agent since 2011.


• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.


• We currently have 11 team members at our agency.


• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.