Customer Service Representative - State Farm Agent Team Member

Robert McDougall - State Farm Agent; Grand Rapids (MI); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

401k

Paid time off

Flexible hours

Growth potential

Job summary

Robert McDougall - State Farm Agent in Grand Rapids, MI is hiring a Customer Service Representative to join our team. This full-time role offers a competitive base salary, a friendly office environment, and incentives with regular contests.

You will establish relationships, answer phones, explain insurance options, assist with billing and policy changes, set appointments, and help customers navigate claims with compassion.

Qualifications

• Excellent communication skills – written, verbal and listening.
• Typing speed of 45 WPM or better.
• Detail oriented and accurate document handling.
• Proactive in problem solving and troubleshooting.
• Comfortable working in a team environment and assisting coworkers.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer phones, greet in-person customers, and complete daily tasks.
• Explain insurance coverage options to customers and identify gaps.
• Assist customers with billing questions and policy changes.
• Set appointments to address customer needs.
• Support customers through claims with empathy and clarity.
• Maintain a cheerful, efficient work attitude.

Skills

Excellent communication skills

Typing speed 45 WPM

Microsoft Word, Excel, Outlook

Team oriented

Problem solving

Tools

Microsoft Office Suite

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Grand Rapids - MI

• 401(k) matching
• Paid time off

About the Agency & Agent:

How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, opportunity for appointment setting bonuses, and a supportive and fun work environment? How about working in an office with regular incentives and contests that keep things fresh? There aren't many places you can go to work where you'd be encouraged by the owner to call in and ask random team members how much they enjoy working there, but I'm entirely confident you'll get some great responses should you choose to do that with my team before you put in your application.

Let me share a little bit about myself, first I am a proud dad to six beautiful kids and husband for 22 years to a wife whom I adore. My wife works alongside me, part-time, as the head over my service team. My family is involved in the community and attends church on the NE side of Grand Rapids. We are passionate about foster care and adoption. We’ve fostered over ten kids in the last ten years and in the process, we were blessed with three boys to adopt! (Adoption blesses both the kids and the families they are a part of.)

My career background, before I became the owner of two State Farm offices, was in banking and finance. I've always loved helping people with investing and planning for retirement, and I'm a Chartered Financial Consultant. The unexpected passing of a dear friend, and the crisis that occurred because of inadequate life insurance is really what propelled me into the insurance industry and gave me a passion to make sure that people take life insurance seriously.

Position Overview:

Are you outgoing and customer-focused? Do you enjoy working with the public? Are you able to complete tasks and yet remain compassionate toward customers with difficulties? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer phones, greet in-person customers, and complete lists of daily tasks.
• Talk through insurance coverage options with customers helping them to understand their choices and where they may have gaps.
• Help customers get answers to their billing and coverage questions.
• Assist customer in making changes to existing policies and adding new policies as needed.
• Identify customer needs and set appointments so those needs can be addressed.
• Interact with customers who have insurance claims with compassion and caring, while helping them navigate their responsibilities.
• Work responsibly and efficiently, with a cheerful attitude.

As an Agent Team Member, you will receive:

• 401k
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements:

• Excellent communication skills – written, verbal and listening
• Excellent emotional regulation – ability to help customers who may be upset during a claim situation
• People-oriented
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment – willingness to pitch in and help co-workers
• Typing speed of 45 WPM or better
• Comfortable familiarity with Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Computer proficiency – quickly able to learn new programs

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $32,000.00 - $35,000.00 per year

Are You Driven & Ambitious?

We are a growing agency with big dreams and lots of potential. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Robert McDougall - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit andhave a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is open M-F 9-5.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

I was referred to this position by a current employee

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none