Customer Service Representative - State Farm Agent Team Member

Mariacapetillo; Romeoville, Northern (IL, KY); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Advancement opportunities

401(k) matching

Competitive salary

Paid time off

Commission/bonus pay

Growth potential

Zusammenfassung

State Farm Agent Team Member in Romeoville, IL is seeking a Customer Service Representative to build relationships with clients and support insurance services. You will handle inquiries, explain policy options, and assist with billing and claims in a fast-paced agency setting.

The role emphasizes strong communication, a customer-first mindset, and the ability to work as part of a collaborative team. A positive, service-oriented attitude is essential for success.

Qualifikationen

• Excellent communication skills - written, verbal and listening.
• People-oriented attitude and strong interpersonal skills.
• Self-motivated with ability to work independently.
• Proactive in solving problems and taking initiative.
• Dedicated to delivering outstanding customer service.
• Ability to work effectively in a team environment.
• Bilingual Spanish required or preferred.

Aufgaben

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service regarding inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Kenntnisse

Communication skills

People-oriented

Self-motivated

Problem solving

Customer service

Teamwork

Bilingual Spanish

Jobbeschreibung

Customer Service Representative - State Farm Agent Team Member

Full Time in Romeoville - IL - 60446

• Opportunity for advancement
• 401(k) matching
• Competitive salary
• 401K
• Paid time off (vacation and personal/sick days)
• Hourly pay plus commission/bonus
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Bilingual - Spanish required

Compensation $45,000.00 - $65,000.00 per year

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