Customer Service Representative - State Farm Agent Team Member

Al Shattuck - State Farm Agent; Rockford (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Al Shattuck - State Farm Agent in Rockford, MI is seeking a Customer Service Representative to deliver exceptional customer experiences and support the agency's growth. You will greet customers, handle inquiries, and coordinate with team members to meet the needs of the community.

The role emphasizes attention to detail, a friendly demeanor, and the ability to manage schedules and policy updates, with opportunities for advancement within the agency.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency brings more than 12 years of State Farm experience and a strong reputation for developing future agents — with a proven track record of helping team members open their own agencies. We’re proud to offer a culture that balances high performance with fun, connection, and personal growth.

We offer quarterly bonus opportunities (think Lions games, cash, or something just for you), annual bonuses, team dinners, and quarterly bonding events like pool parties and fall festivities. Top performers can also earn paid trips both quarterly and annually, with some destinations chosen by the agency and others by the team member.

We’re actively involved in our community through the Owosso Curwood Parade, Dewitt and Mason homecoming parades, and by sponsoring local sports teams — especially Mason athletics. Team members also benefit from paid continuous development with multiple coaches and training platforms.

I’m a proud Ferris State University alum and former football player, and my military background has shaped a team environment that values grit, teamwork, and growth. If you’re hungry to learn, ready to compete, and excited to be part of something bigger, this could be the perfect fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Al Shattuck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.