Customer Service Representative - State Farm Agent Team Member

Bert Kozlowski; Riverview (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bert Kozlowski - State Farm Agent seeks a Customer Service Representative to deliver outstanding service, build lasting client relationships, and support agency growth. You will handle inquiries, coordinate with the team, and ensure accurate records.

The role emphasizes reliability, clear communication, and a genuine desire to help people. Benefits include license reimbursement, PTO, ongoing training, and advancement within a locally trusted office.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail orientation

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1994 and currently lead a team of six. Before becoming a State Farm agent, I worked in commercial banking, bringing a strong financial background into the insurance industry. After more than 30 years as an agent, I'm proud of the experience, relationships, and team we've built along the way.

Our agency is actively involved in the local community and proudly sponsors a variety of events and organizations throughout the area. Staying connected to the people we serve has always been an important part of our business.

Our agency offers paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We also provide comprehensive training to help team members learn their roles, strengthen their skills, and feel confident serving our customers.

One of the things that truly sets our office apart is experience - our team brings more than 150 years of combined State Farm experience. We're a highly tenured group that works hard, has fun, and genuinely enjoys being part of a team. I'm looking for someone who values stability and is interested in finding a place where they can build a long-term career. Reliability, motivation, and a genuine desire to take great care of people are especially important to us.

ROLE DESCRIPTION:

As a Customer Service Representative with Bert Kozlowski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.