Customer Service Representative - State Farm Agent Team Member

Ashley Williams - State Farm Agent; Richmond (KY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Ashley Williams - State Farm Agent is seeking a Customer Service Representative to provide outstanding service to clients and support the local community. You will handle inquiries, schedule follow-ups, and coordinate with the agent team to ensure customer needs are met.

The role offers a friendly, fast-paced environment with opportunities for growth, performance-based recognition, and a pathway to advance within the agency.

Qualifications

• Candidates should demonstrate strong customer service abilities.
• Excellent communication and interpersonal skills are essential.
• Detail-orientation and the ability to multitask in a busy environment are required.
• Previous customer service experience is preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests promptly and professionally.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my State Farm agency in 2021, but my journey with State Farm started long before that! I began working as a receptionist in my stepdad’s agency when I was just 15 years old, and I quickly fell in love with the insurance industry. After attending Kentucky Christian University, I returned to the industry as a sales representative and aspirant before eventually opening my own agency. Now, I get to build a team and create the kind of workplace where people enjoy coming to work every day.

Outside of the office, I’m married to a physical therapist, and we have a toddler named Sadie and two dogs, Leo and Charlie, who keep life exciting! Giving back to our community is also important to us. We support local schools, skilled nursing facilities, and pediatric therapy centers through donations and events like Trunk or Treat. Our team believes in finding meaningful ways to make a difference in the lives of others.

Our office has a personable, fun, and energetic atmosphere. We love celebrating together, whether that means dressing up for Halloween, enjoying our Thanksgiving and Christmas parties, or participating in fun team promotions throughout the year. I enjoy finding creative ways to reward hard work, from bonuses and extra PTO to prizes and friendly competitions. We believe in working hard, celebrating wins, and encouraging each other to be our best.

I’m looking for someone who is dependable, personable, and brings a positive attitude. We love to have fun, but we’re also competitive and motivated to help each other succeed. If you’re a team player who takes pride in your work and enjoys a fun, supportive environment, I’d love to meet you!

ROLE DESCRIPTION:

As a Customer Service Representative with Ashley Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.