Customer Service Representative - State Farm Agent Team Member

Jd Snead - State Farm Agent; Rancho Cordova (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential

Health benefits

Paid time off

Job summary

Jd Snead - State Farm Agent is hiring a Customer Service Representative in Rancho Cordova, California. This role focuses on providing exceptional client experiences and enhancing your career by resolving inquiries and supporting community needs.

Candidates should be dedicated to customer service with strong communication skills and experience in the field. The office offers growth potential, paid time off, and valuable career-building opportunities.

Qualifications

• Dedicated to providing excellent customer service.
• Ability to relate to customers and anticipate their needs.
• Proactive in problem-solving.

Responsibilities

• Establish and maintain customer relationships.
• Provide friendly and prompt customer service.
• Educate customers on insurance options.

Skills

Customer service dedication

Effective communication

Problem-solving skills

Experience in customer service

Bilingual in Spanish

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Profit sharing
• Training & development
• Competitive salary
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jd Snead - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Will need to commute to our Rancho Cordova location for the first 90 days.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving
• Experience in customer service
• Strong computer skills
• Bilingual in Spanish is highly desirable
• Willing to consider remote worker in Oregon or Arizona.

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience