Customer Service Representative - State Farm Agent Team Member

Amanda Hagood - State Farm Agent; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Health insurance

PTO

Training & development

Flexible schedule

Advancement opportunities

Job summary

Amanda Hagood - State Farm Agent in Raleigh is seeking a Customer Service Representative to deliver exceptional experiences, answer inquiries, and support policy changes. You will coordinate with agency team members and help communities access reliable protection.

This role emphasizes accuracy, empathy, and proactive service; prior customer service is preferred. The position offers growth within a supportive agency culture, with training opportunities and a path toward advancement.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2013 and lead a team of seven with a strong purpose behind what we do. Before becoming an agent, I worked in Yellow Pages sales. After a serious accident in 2006 that required three surgeries and months away from work, I experienced firsthand how important proper insurance education truly is—and how often people don’t receive it. That experience shaped my mission as an agent: to make sure customers fully understand their protection and are never left in the dark.

Outside of the office, I enjoy adventure and trying new things—I’ve reeled in a 110-pound tuna in Hawaii and even gone skydiving. That same drive and determination shows up in how I lead and grow my agency.

For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our office culture is supportive, growth-oriented, and centered around making a real difference. We’re currently looking to add multiple team members who want to grow with the agency, build meaningful careers, and be part of a team driven by purpose and opportunity.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Amanda Hagood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.