Customer Service Representative - State Farm Agent Team Member

Keiko Pacheco - State Farm Agent; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Keiko Pacheco - State Farm Agent in Honolulu seeks a Customer Service Representative to deliver exceptional service to clients, resolve issues, and support policy inquiries.

You will respond to inquiries in person, by phone, and by email; explain policy options, assist with renewals, changes, and cancellations, and collaborate with the sales team to identify cross-sell opportunities; training and development provided.

Qualifications

• Licensed Property/Casualty or able to obtain license.
• Strong communication and customer service skills.
• Ability to cross-sell and relate to customers.

Responsibilities

• Respond to customer inquiries in person, via phone, and by email in a timely and professional manner.
• Provide accurate and detailed information about insurance policies, coverage options, and claims processes.
• Assist customers with policy renewals, changes, and cancellations.
• Collaborate with the sales team to cross-sell and up-sell insurance products and services.
• Update customer records and maintain accurate and up-to-date information.
• Meet or exceed established customer service goals and performance metrics.

Skills

Property/Casualty licensed

Customer-focused

Excellent communication

Problem solving

Multitasking

Cross-selling

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Training & development

JOB TITLE:

Customer Service Representative

JOB DESCRIPTION:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.

RESPONSIBILITIES:

• Respond to customer inquiries in person, via phone, and by email in a timely and professional manner


• Provide accurate and detailed information about insurance policies, coverage options, and claims processes


• Assist customers with policy renewals, changes, and cancellations


• Collaborate with the sales team to cross-sell and up-sell insurance products and services


• Update customer records and maintain accurate and up-to-date information


• Meet or exceed established customer service goals and performance metrics

QUALIFICATIONS:

• Property/Casualty licensed (currently licensed, or able to obtain license)


• Able to effectively relate to a customer, answer their questions, and anticipate their needs


• Excellent communication skills to assist customers and coordinate with other agency team members


• Excellent problem-solving and decision-making abilities


• Ability to multitask and prioritize tasks in a fast-paced environment


• Ability to cross sell or generate cross sell leads for our sales team