Customer Relations Representative - State Farm Agent Team Member

Court Stotts; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Flexible hours

Job summary

Court Stotts in South Austin, Texas, is seeking a Customer Relations Representative to support a State Farm independent contractor agent team. You will help customers with insurance and financial services and work in a locally based office environment.

The role emphasizes building relationships, delivering friendly service, and guiding customers through insurance options, with compensation including salary plus commission/bonus and flexible hours.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Self-motivated and proactive in problem solving.
• Detail oriented and dedicated to customer service.
• Able to relate effectively to customers.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review.

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Flexible hours

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $32,000-$45,000

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in South Austin, Texas and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none