Customer Service Representative - State Farm Agent Team Member

Sean Malone - State Farm Agent; Portage (WI); On-site; USD 19,286 - 33,062; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Hourly pay plus commission/bonus

Job summary

Sean Malone's State Farm Insurance in Portage, Wisconsin is seeking a Customer Service Representative to deliver exceptional client experiences and support agency growth. You will handle inquiries, coordinate with team members, and help customers with insurance options.

Ideal candidates are friendly, detail-oriented, and sales-minded, with a strong service mindset. The role offers a flexible schedule and opportunities for advancement within the office.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance.
• Educate customers about insurance options using a needs-based review.
• Promote business development through effective communication.

Skills

Customer service

Active listening

Communication skills

Problem solving

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative with Sean Malone's State Farm Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Additional Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefitsValuable career-building experience