Customer Service Representative - State Farm Agent Team Member

Lindsay Brown - State Farm Agent; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Paid time off

Hybrid schedule

Hiring bonus

Job summary

Lindsay Brown - State Farm Agent is hiring a Customer Care Account Representative in Pittsburgh. You will help individuals and families manage risks, recover from the unexpected, and realize their dreams while delivering exceptional service in a supportive, growth-oriented environment.

The role offers competitive compensation ($45,000 - $60,000/year+ with commission/bonus), health and life benefits if needed, and a Hybrid schedule once fully developed.

Qualifications

• Excellent communication skills (written and verbal) and strong interpersonal abilities.
• Attention to detail and proactive problem solving.
• Willingness to learn and use new tools and technology.
• Ability to multi-task and work collaboratively in a team to meet goals.

Responsibilities

• Build strong relationships with customers and follow up on needs.
• Educate customers about insurance options with a needs-based approach.
• Proactively resolve issues to deliver an exceptional customer experience.

Skills

People skills

Communication

Detail-oriented

Problem solving

Multi-tasking

Team player

Sales goals

Job description

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Exciting Opportunity: Customer Care Account Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, people-focused environment? You will be an integral part of a dynamic team, helping individuals and families manage risks, recover from the unexpected, and realize their dreams.

This role is perfect for a detail-oriented, empathetic, and customer-focused professional looking to grow in the insurance industry with a locally owned business. Join us to make a meaningful impact while advancing your career in a supportive and rewarding environment!

Why Join Us?

• Competitive compensation: $45,000 - $60,000/year+ (starting salary + commission/bonus)
• Health and life benefits if needed
• Simple IRA with employer contributions
• Paid time off (vacation and personal/sick days)
• No evening/weekends hours!
• Hybrid opportunity once fully developed
• Hiring bonus to celebrate your licensing
• Clear pathways for growth and advancement within our agency
• Starting base negotiable with prior insurance experience

What You’ll Do As a Customer Care Account Representative

• Building strong relationships with customers and following up on their needs.
• Educating customers about insurance options through a needs-based, customer-first approach
• Proactively problem solving to provide an exception experience when our customers need us most.

What We’re Looking For: The ideal candidate is

• People-oriented with excellent communication skills (written, verbal, and listening).
• Detail-oriented and proactive in solving problems.
• Excited to learn and utilize new tools and technology.
• Strong ability to multi-task and work efficiently
• Able to work collaboratively in a team environment.
• Enthusiast to meet customer needs along with striving to achieve team sales goals.

No experience? No problem! We’ll provide all the necessary training and support to help you succeed, including assistance with licensing requirements.

Note: This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies