Customer Service Representative - State Farm Agent Team Member

Steve Metzler - State Farm Agent; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License Paid

Performance Bonus

Competitive Salary

Flexible Schedule

Health Insurance

Advancement Opportunities

Paid Time Off

Training & Development

Job summary

Steve Metzler - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of the agency. You will assist with inquiries, policy information, and updates, coordinating with team members to meet community needs.

This role emphasizes accuracy, multitasking, and a customer-focused approach. We offer training, development, and opportunities for advancement, with a flexible schedule and potential for growth in a community-focused insurance

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Customer service

Job description

Benefits

• License Paid
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Steve Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.