Customer Service Representative - State Farm Agent Team Member

Mark Hess - State Farm Agent; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mark Hess - State Farm Agent is seeking a Customer Service Representative to join our team in Phoenix. You will deliver exceptional customer experiences and support clients with insurance policy information, changes, and claims processing.

You will collaborate with agency team members and aim for community-focused service and growth. Ideal candidates are customer-focused, empathetic, detail-oriented, and able to multitask in a fast-paced environment.

Qualifications

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mark Hess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.