Customer Relations Representative - State Farm Agent Team Member

Steve Metzler - State Farm Agent; Pittsburgh (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Metzler - State Farm Agent in Pittsburgh is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth. Your attention to detail, empathy, and problem-solving will help customers protect what matters most while collaborating with a friendly, local team.

This role emphasizes reliable records management, effective communication, and participation in retention strategies.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

At Steve Metzler’s State Farm agency, we’re more than just an insurance office — we’re a friendly, family-oriented team that values a positive, supportive work environment. Enjoy great staff benefits including paid time off, health insurance, and opportunities to increase your earning potential through team contests and performance goals.

Steve has proudly called Pittsburgh home for the past 5 years and has enjoyed nearly 8 years with State Farm in the insurance industry. When he's not helping customers protect what matters most, he enjoys watching hockey and spending quality time with his wife and two dogs, Turbo and Baloo.

If you're looking for a place where you're valued, encouraged to grow, and treated like family — this is it.

Role description:

As a Customer Relations Representative - State Farm Agent Team Member with Steve Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.