Customer Service Representative - State Farm Agent Team Member

Bradsiok; Peoria (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Salary plus commission

Simple IRA with company match

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bradsiok is seeking a Customer Service Representative to assist the Sales and Hybrid Teams while providing exceptional customer service. In this role, you will enhance client relationships, resolve inquiries, and ensure optimal service delivery to policyholders.

Ideal candidates will have a Property and Casualty license and a commitment to service excellence. The position offers opportunities for advancement and includes benefits such as health insurance and paid time off.

Qualifications

• Must have a Property and Casualty state insurance license.
• Complete State Farm training and obtain agreement within two weeks.
• Initiate Life and Health licensing process within 60 days if not already licensed.
• Prior insurance experience preferred but not required.

Responsibilities

• Assist Sales and Hybrid Teams while providing exceptional customer service.
• Handle incoming calls, address questions, and assist with requests.
• Resolve billing issues and submit changes to policies.
• Conduct policy reviews and recommend insurance products.

Skills

Customer focus

Empathy

Communication

Job description

Benefits:

• Salary plus commission
• Simple IRA with company match
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Service Description

As a Service Representative with the Brad Siok State Farm Agency, you will assist the Sales and Hybrid Teams while providing exceptional customer service to our policyholders to reinforce the growth of the successful insurance agency. You will ensure that TEAM Siok continues to serve our customers at a level 10 by answering incoming calls, addressing questions, and assisting with requests. You will be responsible for resolving billing issues, submitting changes to policies, making policy recommendations and directing calls to the Sales or Hybrid Team when a policy needs to be initiated.

We look forward to connecting with customer-focused, empathetic, and driven team members who are eager to grow with our agency. We offer internal growth opportunities for candidates committed to service excellence.

Responsibilities:

• Build personalized relationships with clients.
• Answer incoming calls, texts, and emails.
• Keep a professional appearance and friendly attitude.
• Recommend other lines of insurance by suggesting available products.
• Ask for referrals and reviews.
• Conduct policy reviews.
• Track personal monthly commissions.
• Note every communication with clients in ECRM.
• Direct clients to Sales or Hybrid Team when a policy needs to be initiated.
• Support Sales Team with underwriting memos, tasks, cases, documents, and follow-up.

Qualifications:

• Must have a Property and Casualty state insurance license.
• Complete State Farm training and obtain agreement within the first two weeks of employment.
• Initiate Life and Health licensing process within 60 days if not already licensed.
• Prior insurance experience preferred but not required.

Company Values:

Respect | Integrity | Reliability | Pride | Caring

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.