CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

State Farm- Chad Carlisle Agency; Aurora (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth opportunities

Commission/bonus

Job summary

Chad Carlisle State Farm is seeking a Customer Service Representative in Colorado to deliver exceptional client experiences and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

The role offers commission/bonus potential and opportunities for advancement within the office. You will build relationships, provide friendly service, and help customers with insurance options, billing, and policy changes while contributing to the

Qualifications

• Customer service oriented; able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in solving problems and addressing customer inquiries.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service including inquiries about insurance options and policy changes.
• Educate customers about insurance options using a needs-based review process.
• Communicate clearly to meet customer needs while supporting business growth.

Skills

Customer service

Communication skills

Problem-solving

Job description

Role Description

As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Role Description

As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus


• Growth potential/Opportunity for advancement within my office


• Paid time off (vacation and personal/sick days)


• Health benefits


• Valuable career-building experience

Compensation $45,000.00 - $70,000.00 per year