Customer Service Representative - State Farm Agent Team Member

Jenna Mack - State Farm Agent; Ozark (AL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Disability insurance

Life insurance

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jenna Mack - State Farm Agent in Ozark, AL is seeking a Customer Service Representative to deliver outstanding experiences, answer inquiries, update policies, and support community members. You will contribute to the agency's growth with attention to detail and a customer-first approach.

This role emphasizes empathetic service, potential internal growth, and teamwork with the agency staff. Licensing and development opportunities are provided by the agency.

Qualifications

• Ability to handle customer inquiries and policy information with accuracy.
• Comfort with updating policy changes and processing claims.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service skills

Attention to detail

Multitasking

Sales-minded

Empathetic

Job description

Benefits:

• Licensing paid by agency
• Disability insurance
• Life insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jenna Mack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.